Privacy Policy

joki55 ("the Platform", "we", "us", "our") operates the online betting and gaming platform accessible at https://joki55.cam. In the context of data protection law, joki55 acts as the data controller with respect to the personal data of registered Members and visitors to the Platform.

This Privacy Policy has been prepared in accordance with internationally recognised data protection principles, including transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. It covers all personal data processing activities carried out by joki55 in connection with its services to Indonesian players and other users of the Platform.

We encourage all Members to read this document in its entirety. If you have questions about any provision, our support team is available 24/7 via live chat and can be contacted by email at the address listed in Section 13.

joki55 collects only the personal data that is necessary for the purposes described in this policy. The categories of data we collect include:

joki55 does not collect or process special categories of sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) except where this is strictly required for age and identity verification purposes under applicable KYC obligations, and only to the minimum extent necessary.

joki55 collects personal data through several distinct channels:

• Directly from you — when you complete the registration form, submit KYC documentation, make a deposit or withdrawal request, contact our support team, or update your account preferences.
• Automatically through the Platform — when you visit or interact with https://joki55.cam, our servers and analytics tools automatically record technical and usage data including your IP address, device identifiers, session length, and in-platform behaviour.
• From third-party payment processors — when you transact via local Indonesian banks or e-wallets, the payment processor may confirm transaction status data to joki55 to facilitate deposit crediting and withdrawal processing.
• From identity verification providers — joki55 may use third-party KYC verification services to cross-reference the identity documents you submit against government databases or fraud-detection registries. These providers are bound by strict data processing agreements.
• From fraud prevention and security services — automated systems may flag IP addresses, device fingerprints, or behavioural patterns associated with known fraud indicators. This data is used solely for platform security and integrity purposes.

joki55 processes your personal data for the following clearly defined purposes:

• Account creation and management: To register your account, verify your identity, maintain your account profile, and manage your preferences and settings.
• Transaction processing: To process deposits and withdrawals via supported Indonesian payment methods (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja) and to maintain accurate financial records in IDR.
• Service delivery: To operate the betting and gaming services you access on joki55, including sports betting, live casino, slot games, and togel (numbers lottery) draws.
• KYC and regulatory compliance: To verify your age (21+), identity, and the legitimacy of your payment methods as required by our operating standards and international anti-money-laundering principles.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account compromise, and violations of our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and deliver effective support via live chat, email, and WhatsApp.
• Responsible gaming monitoring: To monitor gaming behaviour for indicators of problem gambling and to facilitate the responsible gaming tools you set on your account (deposit limits, self-exclusion, time-out features).
• Platform improvement: To analyse aggregate usage data and improve the functionality, performance, and user experience of the joki55 platform.
• Marketing communications: With your explicit consent, to send you personalised promotional offers, bonus notifications, and news about new games or features. You may withdraw consent for marketing communications at any time.

joki55 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to perform the contract between joki55 and the Member — including account management, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with our obligations under applicable international anti-money-laundering regulations, KYC standards, and responsible gaming requirements.
• Legitimate interests: Processing conducted for the legitimate interests of joki55, including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your fundamental data rights.
• Consent: Processing for marketing communications and certain non-essential cookies, where your explicit consent has been obtained and may be withdrawn at any time.

joki55 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your personal data only in the following strictly defined circumstances:

• Payment processors and banking partners: We share the minimum necessary financial and identity data with Indonesian bank partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) solely to facilitate your deposit and withdrawal transactions.
• KYC and identity verification providers: Third-party verification services receive your identity document data for the sole purpose of completing age and identity checks. These providers are contractually prohibited from using your data for any purpose beyond the verification service.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive anonymised session data necessary to operate their game engines within the joki55 platform. No directly identifiable personal data is shared with game studios.
• Fraud prevention and security services: Aggregated or pseudonymised data may be shared with fraud-detection platforms to identify patterns associated with money laundering, account takeover, or coordinated bonus abuse.
• Legal and regulatory authorities: joki55 will disclose personal data to law enforcement, regulatory bodies, or judicial authorities where required to do so by a valid legal order, court order, or applicable mandatory legal obligation.
• Corporate restructuring: In the event of a merger, acquisition, or sale of substantially all assets of joki55, personal data held by the Platform may be transferred to the successor entity, subject to equivalent privacy protections being maintained.

joki55 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active membership and for a minimum of five (5) years following account closure, to satisfy anti-money-laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping standards.
• KYC documentation: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Support communications: Retained for two (2) years from the date of the last communication in a given support thread, unless the matter is subject to ongoing dispute resolution.
• Technical and usage data: Retained for up to thirteen (13) months in identifiable form, after which it is aggregated and anonymised for platform analytics purposes.
• Marketing consent records: Retained for the duration of the consent and for three (3) years following withdrawal of consent, as evidence of lawful processing.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to backup system schedules, data is isolated from active processing until deletion can be completed.

joki55 implements a layered security architecture designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• Transport-layer encryption: All data transmitted between your device and the joki55 platform is protected using TLS 1.2 or higher (256-bit SSL encryption). Any connection attempt over an unencrypted channel is automatically redirected to HTTPS.
• Data-at-rest encryption: Sensitive personal data stored in joki55 databases — including identity documents, financial data, and KYC records — is encrypted at rest using industry-standard AES-256 encryption.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. All staff with access to Member data are subject to confidentiality obligations and undergo regular security training.
• Multi-factor authentication: Administrative access to systems holding personal data requires multi-factor authentication. Members are also strongly encouraged to enable two-factor authentication on their joki55 accounts.
• Intrusion detection and monitoring: Our infrastructure is monitored continuously for suspicious activity. Automated alerting systems notify our security team of anomalous access patterns in real time.
• Penetration testing: joki55 conducts regular third-party penetration tests and vulnerability assessments to identify and remediate security weaknesses before they can be exploited.

joki55 uses cookies and similar tracking technologies to operate the platform effectively and to understand how Members interact with our services. The cookies we use fall into the following categories:

• Strictly necessary cookies: These cookies are essential for the platform to function and cannot be disabled. They include session authentication tokens, CSRF protection tokens, and load-balancing identifiers. No consent is required for these cookies as they are technically indispensable.
• Performance and analytics cookies: These cookies collect anonymised information about how Members use joki55 — such as which pages are visited most frequently and whether error messages are encountered. This data helps us improve platform performance. These cookies require your consent.
• Functional cookies: These cookies remember your preferences, such as your preferred language setting and notification choices, to provide a more personalised experience. These cookies require your consent.
• Session replay and heatmap tools: With your consent, joki55 may use session analytics tools that record anonymised interaction data (mouse movement, scroll depth, click patterns) to identify usability issues. No personally identifiable data is captured by these tools.

You may manage or withdraw your consent for non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the joki55 platform. Third-party session and analytics tools used by joki55 are bound by their own privacy policies and data processing agreements with joki55 that restrict the use of any data they receive.

As a Member of joki55, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us using the details in Section 13. We will respond to all valid requests within 30 calendar days of receipt.

• Right of access: You have the right to request a copy of the personal data joki55 holds about you, along with information about how it is processed.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal record-keeping obligations.
• Right to restriction of processing: You may request that we temporarily suspend processing of your data — for example, while a rectification request is being assessed.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to joki55 in a structured, machine-readable format.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing activities. Where you object to marketing, we will cease such processing immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

joki55 strictly enforces a minimum age requirement of 21 years. The Platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21. This threshold is higher than many international standards and reflects our commitment to responsible gaming in the Indonesian market.

All new Member registrations are subject to age verification. Where joki55 discovers or has reasonable grounds to suspect that an account is held by an individual under 21 years of age, the account will be suspended immediately, all pending bets voided, and any deposited funds returned to the originating payment method. KYC documentation submitted by an underage individual will be securely deleted.

If you have reason to believe that a minor has registered an account on joki55, please notify us immediately via our support channels so that we may investigate and take appropriate action.

joki55 reserves the right to update or revise this Privacy Policy at any time. Where we make material changes to how we process your personal data, we will notify you via email to your registered address and/or via a prominent notification displayed on the Platform at your next login. Non-material changes — such as typographical corrections or clarifications that do not affect the substance of your rights — may be made without individual notification.

The version number and effective date shown at the top of this document reflect the current in-force version. We encourage you to review this policy periodically. Continued use of joki55 following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree to the updated policy, you should cease using the Platform and request account closure.

If you have any questions, concerns, or formal complaints relating to this Privacy Policy or the way joki55 handles your personal data, please reach out to our team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the Platform interface at https://joki55.cam.
• Email (plain text — not a link): [email protected]
• WhatsApp: Monitored daily from 08:00 to 24:00 WIB (Western Indonesia Time, UTC+7).

For formal written privacy complaints or data subject rights requests, please include your registered account username, a clear description of your request or concern, and any supporting information. joki55 targets an initial response within 24 hours of receipt and a full resolution within 30 calendar days. For complex requests, we will notify you if an extension of up to a further 60 days is required, along with the reason for the extension.

Our customer support team includes native Indonesian-speaking agents available at all hours, and our privacy-related correspondence is handled in English and Indonesian according to your preference.